Informativa sulle spedizioni
Shipping Policy
Effective Date: June 26th, 2023
Thank you for choosing The Bloom Crafter! We appreciate your business and want to ensure that your order is delivered to you in a timely manner. Please review our shipping policy below for important information regarding order processing, shipping times, and potential delays.
Free shipping: We offer free shipping on all orders, regardless of the order amount. However, please note that free shipping may be temporarily unavailable due to sudden changes in policies, such as tariffs, customs fees, or peak season charges. We strive to provide transparent shipping options at checkout.
Processing Time: All of our products are handmade, and the processing time typically takes 1-2 business days. For customization requests, processing may take longer, but we strive to ship everything within 24 hours. We appreciate your patience as we fulfill your orders.
Shipping Time: After the order has been dispatched, shipping time typically ranges from 2-8 business days, depending on your location. This estimate is based on statistics from similar orders but can vary based on actual location (country), whether it's urban or rural, and factors like customs clearance. Sometimes, customs may conduct further inspections due to other parcels within the same batch from different companies using the same shipping courier. Additionally, shipping time may be longer during peak holiday seasons.
Uncontrollable Factors: External circumstances beyond our control, including extreme weather conditions, strikes, customs clearance delays, and other unforeseen events, may impact the delivery schedule.
Tracking Information:
To keep you updated on the progress of your shipment, we will provide you with a tracking number as soon as it becomes available. You can use this tracking number to monitor the status of your order on our website or the shipping carrier's website. Please note that tracking information may take up to 48 hours to be updated after you receive the tracking number.
Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays or fees due to customs.
Address Change: Please note that we ship to the address provided at the time of checkout. If you need to change the shipping address, please contact us immediately. We cannot guarantee that we will be able to update the shipping address after the order has been processed.
Assistance and Support:
In the event of any shipping-related issues or concerns, our dedicated customer support team is here to assist you. If you encounter delays, have questions about your shipment, or need any further assistance, please don't hesitate to contact us. We will make every effort to resolve the situation and keep you informed throughout the process.
International Shipping:
For international orders, please be aware that additional customs duties, taxes, or fees may be imposed by your local government or customs authorities. These charges are beyond our control and are the responsibility of the customer. We recommend contacting your local customs office for further information on potential fees before placing your order.
Order Tracking and Delivery Updates:
We understand that you are eager to receive your order, and we strive to keep you informed every step of the way. However, please note that once your order has been shipped, we rely on the shipping carrier for accurate tracking information and delivery updates. While we will assist you to the best of our abilities, please understand that some factors may be beyond our control.
Lost or Damaged Shipments:
While we take great care in packaging and ensuring the safe delivery of your order, unfortunate incidents such as lost or damaged shipments can occur during transit. In such cases, please contact our customer support team immediately, providing any relevant details and supporting documentation. We will work with the shipping carrier to initiate an investigation and resolve the issue in a timely manner.
Shipping Restrictions:
Please note that certain products may have shipping restrictions based on the destination or local laws and regulations. If we are unable to ship your order to a particular location, we will notify you promptly and provide any available alternatives.
By placing an order with The Bloom Crafter, you acknowledge and agree to the terms and conditions outlined in this shipping policy. We appreciate your understanding and cooperation regarding potential shipping delays and unforeseen circumstances that may affect the delivery of your order.
If you have any further questions or require additional information, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure a seamless shopping experience.
Thank you for choosing The Bloom Crafter!